Featherfin Yarn continues to operate as normally as possible and in compliance with the proposed safety precautions.
Sadly, starting April 1st, 2020, merchandise shipments to some countries can no longer be accepted by DHL due to problems with transport, customs clearance and/or delivery. Please check your area's status here: Areas under import freeze.
I sincerely thank you for your support in these difficult times and wish everyone good health. Belinda
*Update* Shipping to Australia/ New Zealand via combined air/ocean transport
Statement by DHL: "Because transport capacity to Australia (New Zealand) is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to resume previously suspended re-routing service. Please note that this combined air/ocean rerouting will result in very lengthy transit times of at least 20 to 25 days to Australia (at least 25 to 30 days to New Zealand). Should shipment volumes exceed available capacity on direct flights, we reserve the right to transport additional products to the destination country via this combined solution."
*Update* Shipping to US by ocean freight
Statement by DHL: "At this time, transport capacities to the US are considerably reduced. In light of this, special measures are required in order to maintain mail and parcel service. Please note that effective September 15, 2020, we will ship some products to the US via ocean freight until further notice. As a result, very lengthy transit times of at least 25 to 30 days should be expected. For destinations in the western United States or in remote regions, the transit time may be considerably longer."
*Update* Shipping to Canada by ocean freight
Statement by DHL: "Until further notice, parcels will be transported to Canada by ocean freight only due to very limited transport capacities. Customers should [...] expect significantly longer transit times."