Privacy Policy
Who we are
Featherfin Yarn representative: Belinda Burghardt
E-Mail: info@featherfinyarn.com
Internet address: www.featherfinyarn.com
What personal data we collect and why we collect it
If you subscribe to our newsletter, we collect your email address and forward it to our marketing platform Mailchimp. You can unsubscribe from the newsletter anytime.
If you create an account, we collect your username and email, so you can access your account. These information will be deleted if you do not log in for two years.
If you order on our site, we collect your name, address, email adress, payment information and, if you chose to include it, your phone number. These Information have to be retained for 10 years for legal reasons.
If you want to know what personal information we have on you or want it deleted, please write an email to info@featherfinyarn.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
We use Contact Form 7 for easy contact with us. We require your email for this, but will only use it for contact related purposed, not for marketing.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We use Jetpack to analyze user behavior anonymously. Block all tk_xxx cookies in your brower if you do not want us to track your behavior on our site.
We use Google Analytics to analyze website usage. The data obtained from this is used to optimize our website and advertising measures. If you do not agree to the recording, you can prevent this by rejecting the Google Analytics Cookies or installing the browser add-on once to deactivate Google Analytics.
Woocommerce will also use cookies to keep track of cart contents while you’re browsing our site.
Yith will use cookies to keep track of the products in your wishlist.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Jetpack to track anonymously how you access our site, which of our sites you visit and what external links you click on our site. If you want to hinder us from doing so, block all tk_xxx cookies in your browser.
Use of Google Analytics
We use Google Analytics to analyze website usage. The data obtained from this is used to optimize our website and advertising measures.
Google Analytics is a web analysis service operated and provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, United States). Google processes the data on website usage on our behalf and is contractually obliged to take measures to guarantee the confidentiality of the processed data.
The following data, among other things, is recorded during your website visit:
- Pages accessed
- Orders including sales and the products ordered
- The achievement of “website goals” (e.g. contact inquiries and newsletter registrations)
- Your behavior on the pages (e.g. clicks, scrolling behavior and length of stay)
- Your approximate location (country and city)
- Your IP address (in abbreviated form so that no clear assignment is possible)
- Technical information such as browser, internet provider, device and screen resolution
- Source of origin of your visit (i.e. via which website or which advertising material you came to us)
This data is transmitted to a Google server in the USA. Google observes the data protection provisions of the “EU-US Privacy Shield” agreement.
Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID with which you can be recognized on future website visits.
The recorded data is saved together with the randomly generated user ID, which enables pseudonymous user profiles to be evaluated. This user-related data is automatically deleted after 14 months. Other data are stored indefinitely in aggregated form.
If you do not agree to the recording, you can prevent this by rejecting the Google Analytics Cookies or installing the browser add-on once to deactivate Google Analytics.
Who we share your data with
We use the following services on our website. Please view below for further details and the respective privacy policies.
- WooCommerce
- Klarna Payments for WooCommerce
- PayPal Checkout
- MailChimp for WooCommerce
- YITH Plugins
- Jetpack Automattic
- Google Analytics
- Akismet
- DHL
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
If you place a order with us, we have to convey your name, email and address to our shipping provider DHL. We only convey your phone number if you provide it to us. View their privacy policy.
Contact information
Belinda Burghardt
Gruener Weg 8
64331 Weiterstadt
E-Mail: info@featherfinyarn.com
Internet address: www.featherfinyarn.com
Phone: +49 6151 7865474
Business Hours:
Mon-Fri: 9 AM – 5 PM (German Time)
How we protect your data
All data mentioned above are protected by HTTPS encryption, when stored on our end. View the respective privacy policies if you want information on how the third party services store your data. Information on your orders will only stored locally on hard drives, no cloud-services used.
What data breach procedures we have in place
Please write to us if you notice anything strange at info@featherfinyarn.com.
What third parties we receive data from
We use free images from https://unsplash.com/.
What automated decision making and/or profiling we do with user data
None.
Industry regulatory disclosure requirements
None.
Plugins
Nextend Social Login
What personal data we collect and why we collect it
Nextend Social Login collects data when a visitor register, login or link the account with with any of the enabled social provider. It collects the following data: email address, name, social provider identifier and access token. Also it can collect profile picture and more fields with the Pro Addon’s sync data feature.
Who we share your data with
Nextend Social Login stores the personal data on your site and does not share it with anyone except the access token which used for the authenticated communication with the social providers.
Does the plugin share personal data with third parties
Nextend Social Login use the access token what the social provider gave to communicate with the providers to verify account and securely access personal data.
How long we retain your data
Nextend Social Login removes the collected personal data when the user deleted from WordPress.
Does the plugin use personal data collected by others?
Nextend Social Login use the personal data collected by the social providers to create account on your site when the visitor authorize it.
Does the plugin store things in the browser?
Yes, Nextend Social Login must create a cookie for visitors who use the social login authorization flow. This cookie required for every provider to secure the communication and to redirect the user back to the last location.
Does the plugin collect telemetry data, directly or indirectly?
No
Does the plugin enqueue JavaScript, tracking pixels or embed iframes from a third party?
No
Woocommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example Paypal, Klarna, DHL and Mailchimp.
Payments
We accept payments through PayPal and Klarna. When processing payments, some of your data will be passed to PayPal or Klarna, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy or Klarna Privacy Policy for more details.
Klarna Payments for WooCommerce
When you place an order in the webstore with Klarna Payments as the choosen payment method, information about the products in the order (namne, price, quantity, SKU) is sent to Klarna together with your billing and shipping address. Klarna then responds with a unique transaction ID.This ID is stored in the order in WooCommerce for future reference.
Paypal Checkout
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.
MailChimp for WooCommerce
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.
YITH Plugins
We use Yith Wishlist, so you can create a wishlist on Featherfinyarn.com. The data is stored in your browser as cookies, but when you are locked into an account, the wishlist will be saved permanently.
Akismet
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
