Frequently Asked Questions
Check out some frequently asked questions. Perhaps your issue is already answered there.
Pre-orders take me around 1-2 weeks to custom dye, since the process involves some yarn prep, the dyeing itself and the longest time is actually the drying period. I let all yarn dry naturally and depending on the weather conditions this may take longer or shorter.
For the shipping times, please refer to the list of shipping methods.
I am sorry for any inconvenience that this may cause, but as a really small one-woman business I can not afford to do custom dyeing otherwise.
I need to maintain my stock of raw yarns and the dyeing studio all year round and I can not risk on delivery payment and such.
But you can contact me anytime, if you have issues with your received order! My return policy is very customer oriented, since I just want everybody to create things they really love. If something is not as expected, we will find a solution.
No, I do not. But I love to get inspiration, if you have a suggestion.
Yes! I will assist you as best I can!
Also, reach out if you want my opinion on what colorways pair well together. I love to talk design!
First, I will check if everything you ordered is still in stock and can be delivered on time. If the yarn base is out of stock, for whatever reasons, I will contact you immediately.
Second, I dye your pre-order.
Third, I will ship your order and send you an confirmation mail.
Last but not least, you will receive your custom dyed yarn and can start creating!
Send me an email